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W. Davd Phillips

Integrating Missional Thinking, Living, and Culture

Archive for the ‘Communications’ Category

Hyperbolic discounting and the Gospel

Wednesday, September 2nd, 2009

Neuron2

Hyperbolic discounting refers “to the empirical finding that people generally prefer smaller, sooner payoffs to larger, later payoffs when the smaller payoffs would be imminent. However, when the same payoffs are both more distant in time, people tend to prefer the larger outcome, even though the time lag from the smaller to the larger would be the same as before.” [1]

Most of us continue to make choices that will be detrimental to our future, despite the fact that we know the implications of our decisions. This is called temporal myopia. “[T]emporal myopia causes clarity to decrease with distance.”[2] Instead of inspiring caution, our brains’ typical response to this uncertainty is to “sharply reduce the importance of the future in our decision-making” [3], an effect known as hyperbolic discounting. Consequences which occur at a later time, good or bad, tend to have a lot less impact on our choices the more distantly they fall in the future. This occurs even when one’s life is at stake.

Here is an example using money. If someone were to offer you the choice between $50 right now or $100 tomorrow, taking the $100 tomorrow would seem the clear choice. However, as the delay gap widens, the importance of the extra $50 quickly diminishes for most people, despite the constancy of the actual value. For instance, “confronted with a choice between $50 today or $100 one year from now, would you still wait for the $100? Statistically speaking, the vast majority will take the $50. But the pattern follows a hyperbola, so once a certain time threshold is crossed, the devaluing effect of time diminishes; for example, most will opt to take $100 in ten years over $50 in nine years.” [4]

In essence, hyperbolic discounting is the human tendency to prefer smaller payoffs now over larger payoffs later. This leads a person to largely disregard the future when it requires sacrifices in the present. This “tendency may be the bias behind our temporal short-sightedness, causing many people to make decisions which lead to short-term happiness and long-term disaster.” [5] This is one reason that heart patients continue to have trouble with destructive behaviors after a heart attack. The long-term gain, which is potentially a longer life, is not as important as the short-term payoff of a piece of chocolate-peanut butter cheesecake. The uncertainty of the future is overcome by the immediate satisfaction.

What does this have to do with the Gospel? Well, how is the Gospel often presented? If one accepts now, we can enjoy eternity at some later, unknown, and abstract point in time. This is a reasoned attempt at getting someone to accept the Gospel, yet the human brain is not wired to accept and adopt this supposition. It is logical. It makes sense. However, it is too abstract and too far ahead in time. We need to address the short-term impact of the Gospel message in concrete terms that the brain can process.

How would you change the focus of how you present the Gospel?

NOTES:
[1] http://en.wikipedia.org/wiki/Hyperbolic_discounting
[2] http://www.damninteresting.com/hyperbolic-discounting
[3] Ibid.
[4] Ibid.
[5] Ibid.

Communicating to change lives: Jesus’ communication

Wednesday, August 26th, 2009

The sixth principle from the Made to Stick is also the first principle that professional communication coach, Lynn Scarborough, says was part of Jesus’ communication style.  That principle is stories.  Stories work because they touch people on a number of levels. They tap into the emotions. They teach, inspire, correct and change people by touching the mind and the heart.  Stories stimulate a person’s senses and help people find themselves in the lives of others.  Stories also create a safe place for people, a place where no one can hurt a person.[1]

Stories are the foundation of the message.  Interaction is what attracts people to the message. Interaction “is like a baited hook.  It attracts attention, engages, ‘hooks’ and draws people into the message that is being communicated…Great interaction is like ‘word salt’ because it flavors information and makes it taste more palatable and more memorable.”[2] Jesus used questions and props to interact and teach.

Jesus also made use of multi-track communication. Communication is not simply a matter of the mind and the will, but “an intrinsic convergence of everything we are.  It is made up of what we do, what we say, what we sing, how we feel, what we desire, what we hope and what we dream”.[3]  There are five levels of multi-track communication: physical, emotional, intellectual, intuitive and spiritual. Jesus used multi-track communication to “expand his communication impact and make it more memorable”.[4]

Jesus was also prepared.  Master communicators understand that preparation is the key to successful communication. But it is not simply the preparation of the message. It also includes the preparation of the person.  Communicating effectively requires preparation in many different areas, including physically, emotionally, intellectually, and spiritually.  Jesus prepared his whole life for three short years of ministry.  He also prepared others to lead at his departure.  It was his “preparation and discipline” that “established the platform from which he launched history’s most transformational marketing campaign.”[5]

The fifth characteristic of Jesus’ communication is love. Love is the heart and soul of communication.  It is communication’s core.  “Master Communicators help us discover love because they help us discover ourselves.  They hold up a mirror of truth to our lives and help us to see the truth of our hearts.”[6]  Because Jesus was love, he taught, spoke, modeled and lived love and that made his communication life-giving.[7]

The final technique or characteristic of Jesus’ communication, according to Scarborough, is execution. She states, “[e]xecution is critical.  It requires energy, precision, commitment, and accurate focus.  Jesus reached his goals because he executed and hit the target whenever he communicated.  His examples were clear, his questions concise, and his responses precise.  He never let others pull him off track with their personal agendas and schedules.”[8]

NOTES:

[1] Lynn Wilford Scarborough, Talk Like Jesus (Beverly Hills, CA: Phoenix Books, 2007), 74-75.

[2] Ibid, 95.

[3] Ibid, 119.

[4] Ibid, 117.

[5] Ibid, 139.

[6] Ibid, 164.

[7] Ibid, 163.

[8] Ibid, 185.

Why leaders should lead through stories

Tuesday, August 25th, 2009

stories

“Even the people who wrote the Bible were smart enough to know, ‘tell them a story.’ The issue was evil in the world, the story was Noah…. Now the Bible knew that and for some reason or another I latched on to that.”

That was Don Hewitt, creator and executive producer of one of the longest running show in U.S. television history, 60 Minutes, explaining the “secret” of his success. Watch his explanation.


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There are three reasons why a good story can be a useful leadership tool:

To inform. We all want the facts, but if a leader wants the facts to matter he needs to add a little seasoning. Stories can take raw data and give it life. For example, why not use a spreadsheet to tell a story about rising sales, or declining quality? Use the data to make your points. Then, flesh out that explanation with stories about the effect on individuals, teams and the company as a whole.

To involve. If you need to get people on your side, you need to involve them in the process. You need to engage their interest. For example, if an executive needs to persuade people to support an initiative, she can describe how the initiative will benefit the customer but also emphasize how it will improve the lot of employees, too. (More customers, more sales, more revenues, more jobs, more opportunities for promotion, etc.)

To inspire.
Employees become jaded; there is only so much “importance” they can absorb, even when their jobs are at stake. So it falls to leaders to find ways to inspire their teams. Stories are the ideal vehicle for inspiring people because successful ones can dramatize the human condition. A story about a customer service representative who drove to the house of a customer to rectify an error, or a sales person who drove through a raging blizzard to close a sale, can quickly become the stuff of corporate legend. These stories give sustenance in times of travail, and say to an employee faced with long odds, “If he can do it, so can I.”

Read more in the article: Why Leaders Need Stories: A Lesson from Don Hewitt.